V2Go is a UK limited company; registered address, Unit 1 Darwin Court, Oxon Business Park, Shrewsbury, Shropshire, SY3 5AL (Company Number 07594248).
V2go (collectively referred to in this policy as ‘we’, ‘us’ or ‘our’) is committed to upholding the privacy and security of individuals’ personal data and we recognise our responsibilities as Data Controller in respect of the information we collect from, and manage on behalf of our clients (hereby including prospective clients).
We collect information about you when you visit our site, register with us or engage with us in respect of products or services we provide. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions or similar promotions. Website usage information is collected using cookies.
We will only collect and retain personal data in the provision and promotion of our business services. Records are deleted upon conclusion of our commercial engagement, unless we are legally or contractually obliged to retain them.
The personal information that we collect about you will be recorded, used and protected by us in accordance with applicable data protection legislation (the GDPR).
We only collect the information we need to ensure premium service delivery, contractual obligations and enhanced user experience.
When you sign up for our services, you may provide us with personal data for the delivery of business services
When you shop with us, browse our website, use our mobile apps or contact us our we may collect data across a variety of means and channels
When we offer, or you take part in marketing promotions, competitions, surveys or questionnaires about our services we may collect data in accordance with these activities
We may supplement use of personal data from other sources
We do not know of or envisage any requirements to collect sensitive information about you (known as ‘special categories of data’)
If you are under 13 when registering on our site, we require authorisation of consent from an adult of ‘parental responsibility’
Consent can be provided by a parent or guardian by contacting us directly. This must be fully verifiable as evidence of responsibility and age. We reserve the right to ensure all appropriate measures are taken to authenticate the identity of individuals in the authorisation of consent for minors
Individuals under the age of 16 are accorded equal rights as adults under the GDPR and we uphold these rights across all levels of privacy, security and accountability.
The GDPR requires us to retain personal data only for so long as it is required
We will sporadically ask you to view, update and confirm your data
Your data is used to fulfil service requirements and enhance your customer experience.
We will use your data in accordance with the delivery of our commercial agreements
We aim to provide you with a premium experience, promoting our services with a personalised approach, meeting your needs as a client and avoiding unnecessary, unwarranted or intrusive communications.
We may inform our understanding of your requirements and preferences through interpretation of your engagement with us and the data you have provided
This allows us to deliver bespoke marketing that is relevant to you.
The GDPR refers to automated processing used to make decisions and categorisations about individuals without human information. For example, credit rating or demographic/business profiling.
We do not and do not envisage such processing of your data and would inform you in the highly unlikely event of any Automated Decision-Making requirement.
We may deliver direct marketing promotions to you based on our understanding of your interests and provide you with appropriate business updates
We will not promote additional services and products unless there is a clearly stated Lawful Basis for such communications
You can opt out or object to our marketing activity at any time. Either using the unsubscribe links on our emails and SMS messages or by contacting us.
Understanding your browsing activity when you visit our site will allow us to provide bespoke, automated information, offers and services
At times, we may invite you to participate in market research
Your data may be used to help protect against data breaches
You are at all times requested to inform us of any amendments to your preferences in the way in which we process your data
For more information on your individual rights and our processing of your data see here
If you no longer wish to receive information from us, or wish to amend your data processing preferences please contact us or click the unsubscribe option on any of our digital communications.
Rights to individuals’ data privacy, security and confidentiality are at the forefront of every interaction with our clients, employees and third parties. We are committed to the practical and ethical preservation of the personal privacy and security rights accorded to individuals under the GDPR.
The GDPR accords individuals clearly specified rights over the data they provide and their expectations of organisations using their personal information.
The right of rectification
Individuals are entitled to have personal data rectified if it is inaccurate or incomplete
Also referred to as ‘the right to be forgotten’, individuals have the right to request their personal data be deleted or removed without the need for a specific reason as to why they wish to discontinue. This applies whereby…
Individuals have the right to object to processing of their data whereby processing is…
Individuals have the right not to be subject to automated decision making when it has a legal or personal effect on them
V2Go’s commitment to individuals’ rights applies to the personal data provided by clients in the negotiation and delivery of business services
You can contact us at any time in respect of your individual rights, your personal data, its security, your processing activities and your rights in respect of this.
We will only process your personal data if there is a clear necessity to do this in relation to the services we are providing and in accordance with your individual rights.
In delivery of business services, our lawful basis for processing personal data is that we have a contractual obligation to clients who are in agreement (or negotiation) with the terms and conditions of these services.
We also exercise our legitimate interests to promote relevant commercial services we provide to existing clients in respect of related products, updates and services. We deliver this through email communications and opportunities to be excluded from promotions are available at all times.
Where users opt-in to our mailing list, they will receive emails that may include industry news, service or product updates and relevant marketing promotions based on the lawful basis of consent. If at any time users would like to unsubscribe from receiving emails, we include clear instructions at the bottom of each email or users may contact us directly.
You can contact us in respect of our lawful basis for processing your personal data at any time.
If there is no basis for processing we cannot and will not store or process your data.
Our consideration of data processing under the lawful basis of Legitimate Interest of our commercial activities is deemed necessary for the pursuit of our Legitimate interests –
Our security policy is designed to safeguard the confidentiality and privacy of all personal data we handle.
This covers all areas of data collection, management, processing and payments, ensuring against unauthorised access, alteration, disclosure or destruction
We encourage individuals to work with us to ensure appropriate measures are in place to maintain security.
In the unlikely event of a security breach we will report this to the ICO within 72 hours and inform you immediately, describing the nature of the breach and our response to it.
We take the security of your personal information seriously and ensure that all of our staff are up to date with the latest Cyber Awareness Training, which enables us to provide you with better security, confidence knowing our employees are prepared and acting with a focus on data security and peace of mind that our business is doing everything possible to prevent data breaches.
We maintain an active information security policy designed to protect the confidentiality and privacy of all personal data. Our security measures address all areas of data management, processing and payments. This applies to the digital and physical processing of data.
When you submit your credit card details to us, we use industry-standard Secure Sockets Layer (SSL) encryption technology to guard your information
We do not sell, trade, or rent clients’ personal information to others.
However, in order to deliver a premium service we may use selected third party organisations in the delivery and administration of business services to you.
We will only share your information with these parties for the purposes stated in this privacy statement
You can contact us in respect of data sharing at any time.
Our website and other digital platforms may contain links to third party websites or digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other digital platform that you visit.
Purposes for which we may use third parties in the provision of businesses services
We may also share your data with third parties in the following circumstances
Our websites are hosted in the United Kingdom.
We may, however, use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
Users may find content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, clients and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.
In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
We only work with trusted suppliers with a commitment to data security, privacy, transparency and accordance the General Data Protection Regulation
We use two trusted datacentres to host our websites. Both based in the uk. Should you want to know, please contact us to see which of our datacentres your site is hosted with.
You can contact us at any time in respect of third party suppliers and for a list of third party suppliers we use.
We aim to meet high standards, so our policies and procedures are constantly under review.
This Privacy Notice was last amended May 2018.
If you feel you have been mistreated or your personal data privacy and security has been mismanaged by us you can report this to the UK regulatory authority The Independent Commissioners Office here www.ico.gov.uk
We recognise our role as Controllers under the GDPR and our responsibility for the strategic direction of the processing of individuals’ personal data.
We aim to be fully transparent and accountable in our data processing and will always explain our procedures, safeguards and policies in respect of your data and the GDPR protocols.
01743 648 818
We will respond at the earliest opportunity, at the latest this will be within 30 days (unless extenuating circumstances apply).
Please include your name, address, email address and any account details when you contact us. This helps us identify you and deal with your inquiry quickly.
If at any point in our dealings with your personal data you feel we are not fully respecting and maintaining your privacy and data security rights you can register this complaint with the Independent Commissioner’s Office here www.ico.org.uk